FAQ

  1. Where can I purchase e-Gift/Vouchers?
    1. It can be purchased online using Visa or MasterCard.
  2. What can e-Gift/Vouchers be use for?
    1. It can be used for room and dining charges at participating hotels and resorts. Terms & Conditions may apply. Please check with participating properties for specific details. Please inform one of our associates upon check in or on arrival at the restaurant that you wish to use an e-Gift/Vouchers.
  3. Who can use the e-Gift/Vouchers?
    1. Only the specified recipient is able to use the e-Gift/Vouchers A copy of e-Gift/Vouchers must be presented upon redemption with a Photo ID. The name on your e-Gift/Vouchers must match the name on ID when redeeming the voucher at participating hotel or resort.
  4. How can the recipient redeem an e-Gift/Vouchers?
    1. The e-Gift/Vouchers recipient can redeem it by presenting an email print-out or a snapshot of the voucher, together with an official form of identification at the e-Gift/Vouchers Redemption counter of any participating property.
  5. Where can I use e-Gift/Vouchers?
    1. All the Royale Chulan Hotels & Resorts properties;
      Royale Chulan Kuala Lumpur
      Royale Chulan Damansara
      Royale Chulan The Curve
      Royale Chulan Penang
      Royale Chulan Seremban
      Royale Chulan Cherating Villa & Chalet
  6. Do e-Gift/Vouchers have an expiration date?
    1. Yes, you can locate the specific validity information on each e-Gift/Vouchers. We regret to inform that we will not be able to extend the voucher validity under any circumstances.
  7. Does the full value of the e-Gift/Vouchers have to be redeemed at once?
    1. Yes, it can only be used for a single transaction the full value must be redeemed at one time. Any unused value will be forfeited at participating hotels and resorts.
  8. Can e-Gift/Vouchers redeemed for cash?
    1. No, e-Gift/Vouchers are not exchangeable for cash and have no value unless redeemed.
  9. Does the holder of the e-Gift/Vouchers have to be a hotel guest to use the card?
    1. e-Gift/Vouchers can use their gift card to pay for meals and services, even if you are not staying at the property. They able to redeemable for in-house guests, walk-in guests for hotel experiences in eligible participating in F&B outlets.
Royale Chulan Hotels & Resorts
2 Jalan PJU 7/3, Mutiara Damansara,
Petaling Jaya, Selangor 47810 Malaysia.
T: +603 7959 9000

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