Terms & Conditions

  1. Rates are quoted in Nett and Ringgit Malaysia (MYR) inclusive of Sales & Service Tax.
  2. All e-Gift/Vouchers/Promotion are ineligible for redemption via this online store.
  3. No cancellations and refunds are allowed after transactions have been made.
  4. All orders and payments must be made in advance and according to the stipulated processing time set for the respective items.
  5. All items presented on this online store are subject to availability.
  6. By using this website to purchase the e-Gift/Vouchers with hotels under Royale Chulan Hotels & Resorts, you hereby authorize us to use your personal information which may include credit/ debit card information that you provide to us.
  7. Vouchers purchase on the website is strictly reserved for yourself and your guests. All reselling reservations activities, whether online or offline to third parties including online agents, travel agents, or third-party owned website is prohibited.
  8. You may have to provide your valid credit/ debit card information which includes full name, card type, card number, expiry date, and the three number cvv code at the time of booking.
  9. By providing your credit/ debit card information, you represent and warrant that (1) you are legally authorized to use the credit/ debit card you provided; (2) you authorize us to charge you in full for all charges incurred by you and your guests (if applicable) or charged to your account for all products and services purchased by you and any damage or loss (3) you authorize us to charge you in full the prepayment or advance purchase at the time of booking; and (4) you authorize us to charge any cancellation charges to your credit/ debit card.
  10. While all reasonable security measures will be taken to ensure that your credit/ debit card information is secured, you agree to hold us and our employees harmless and release us from any claims, liability, damage, or actions resulting from any loss, release, disclosure, or compromise of your credit/ debit card information caused by viruses, hacking activities, malware and malicious software, or any other unlawful interference of the website’s system and its services provided.
  11. We reserve the rights to modify or cancel any bookings that have breached the Terms and Conditions set, or is suspected/ reported that the made for fraud or unauthorised purposes.
  12. Royale Chulan Hotels & Resorts may amend these terms & conditions from time to time without prior notice. Any amendment will be effective immediately.