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TERMS OF USE


The following terms of use create a legally binding agreement between you and Royale Chulan Hotels & Resorts ("royale-chulan.com", "we", “our”, or "us" as the context may require).

You acknowledge that upon your use of www.royale-chulan.com (the "website") you have accepted on the terms and conditions set out herein which we may change at our absolute discretion from time to time without notice.

Your use of this website constitutes your agreement to all the terms and conditions in force for the time being as set out herein. If you do not agree to any part of the following terms or conditions, you must not use this website nor the services provided therein.

1. USE OF WEBSITE

  1. Usage of the website along with the products and services provided herein, requires you to provide all the necessary equipment such as a computer with internet accessibility, mobile phone with internet data and browsing capability, pay any fee (including telephone charges) associated with the provision of access to the internet.
  2. This website allows you to access the reservation services of the hotels under Royale Chulan Hotels & Resorts. You may also have to provide complete, current, and accurate information about yourself as prompted by our booking engine during reservation process.
  3. This website provides information on products and services as well as promotions and offers being made available by Royale Chulan Hotels & Resorts group.
  4. You warrant that you are of sufficient legal age and capacity to use this website in accordance with all terms and conditions herein and to create binding legal obligations in relation to the access and use of this website and the services therein
  5. You represent that you are legally and financially responsible for all uses of this website and services available. If you are a child or minor, you may only use the Website and services available on the Website with the permission of your parent or guardian.
  6. You must not engage in any activity or conduct anything that would damage or interfere, whether direct or indirect, with the security or operation of the website, hosting site, or any of the linked systems and programs available.

2. RESERVATIONS

  1. By using this website to make reservations with Royale Chulan Hotels & Resorts, you agree to be bound by all of the standard terms and conditions and any other policies, terms and conditions that apply thereafter.
  2. By using this website to make reservations with hotels under Royale Chulan Hotels & Resorts, you hereby authorize us to use your personal information which may include credit/ debit card information that you provide to us for the purpose of the reservation.
  3. Reservations made on the website is strictly reserved for yourself and your guests. Any bookings that are more than ten (10) rooms for the same period of stay and at the same hotel, you will have to contact the hotel directly to make the reservation. All reselling reservations activities, whether online or offline to third parties including online agents, travel agents, or third-party owned website is prohibited.
  4. We reserve the rights to require proof of identity (e.g. passports or national identity cards) from all of the persons checking in the hotel. Refusal to provide proof of identity will allow us to refuse to check in. We have the rights to refuse a guest from checking in at our own discretion if the identity of the person does not match the reservation details provided. We reserve the rights to modify or cancel any reservations that have breached the Terms and Conditions set, or is suspected/ reported that the reservations is made for fraud or unauthorised purposes.

3. CANCELLATION POLICY

  1. The cancellation policy of reservation may vary depending on factors which includes but not limited to room rates, room availability, or other hotel requirements. The cancellation policy will usually be provided during and upon confirmation of your reservation. Any reservation cancellation are bound to the cancellation policy attached to each reservation.

4. PAYMENT

  1. Where applicable, charges for usage and purchase of goods including services, food and beverages, spa activities, or other activities available to your room during your stay. You are personally liable for the payment of charges which may include any applicable service charge, duties, taxes, or tariffs. You are required to pay and settle all such charges fully upon receipt of hotel bill upon check out.
  2. You may have to provide your valid credit/ debit card information which includes full name, card type, card number, expiry date, and the three number cvv code at the time of booking to secure your reservation by prepayment, during check in for guarantee or deposit purposes, or during check-out for bill settlement.
  3. If you check out of the hotel without the bill settled in full, you expressly and irrevocably authorize us to charge to your credit/ debit card, which was used at the time of check-in, provided to secure your reservation, or saved in your account (whichever is available).
  4. While all reasonable security measures will be taken to ensure that your credit/ debit card information is secured, you agree to hold us and our employees harmless and release us from any claims, liability, damage, or actions resulting from any loss, release, disclosure, or compromise of your credit/ debit card information caused by viruses, hacking activities, malware and malicious software, or any other unlawful interference of the website’s system and its services provided.

5. PERSONAL GOODS

  1. You are advised not to bring any precious goods, valuable items, or cash in excessive amounts onto the hotel premises. Any items mentioned that is brought along is being done so at your own risk. Please ensure that all items of value are always stored securely by usage of safety deposit box available in each rooms. To the extent permissible by law, we will not be liable for any loss or damage to any items or property brought onto the hotel premises.

6. DATA PROTECTION & PRIVACY

Please refer to our Privacy Policy for more information.

7. INTELLECTUAL PROPERTY

  1. You acknowledge that the content of the website, including but not limited to data, text, software, music, sound, photographs, video, graphics or other material contained in any form including but not limited to advertisements or commercially produced information presented through the website is protected by copyright, trademarks, service marks, trade secrets, patents, database rights, moral rights, publicity rights, confidentiality or other proprietary rights and laws, belongs to Royale Chulan Hotels & Resorts or such third party identified therein. The name of Royale Chulan Hotels & Resorts and its individual hotels or the trademarks, service marks and logo used and displayed on this website may not be used in any way, including in advertising or publicity, without prior written permission of the hotel.

8. DISCLAIMER

  1. You agree that your use of this website is at your sole risk and discretion. This website, including the products and services provided are provided on an "as is" and "as available" basis and you assume total risk and responsibility for any loss or damage arising from or attributable to your use of this website including but not limited to any damage to your computer, equipment or loss of your data.
  2. All reasonable efforts have been made to ensure the accuracy of the content and materials displayed on the Website. We regularly review the Website and, where appropriate, will update pages to reflect any changes to the features, functionality and available services of this Website. However we will not be liable for any miscommunication or misinformation that may be made available through the website.
  3. All reasonable efforts have been made to ensure the accuracy of the content and materials displayed on the Website. We regularly review the Website and, where appropriate, will update pages to reflect any changes to the features, functionality and available services of this Website. However we will not be liable for any miscommunication or misinformation that may be made available through the website.
  4. We may modify or discontinue the website or any of the features or services of the website and the information contained at any time, with or without notice to you, without any liability whatsoever to you or any third party.

9. LIMITATION OF LIABILITY

  1. We specifically exclude any and all liability for any direct or indirect damages in any way connected with the usage of this website and the information, products or services obtained through this website, which includes the submission of any personal information, including, but not limited to, credit and debit card details.
  2. To the full extent permitted by law, you agree that in the event we are to be held liable for any damages related to this website, your sole and exclusive remedy will be limited to the amount you paid for services or products. We disclaim any and all liability relating to services or products provided by third parties. To the full extent permitted by law, you hereby waive any and all rights to bring any claim or action related to this Website in any timeline beyond one year after the first occurrence of the kind of act, event, or condition which such claim is based on.

10. INDEMNITY

  1. You shall indemnify and keep us indemnified against all claims, demands, actions, proceedings made or brought against Royale Chulan Hotels & Resorts arising from your use of this website and/or any breach of any terms or conditions by you.

11. THIRD PARTY WEBSITE

  1. This website may contain hyperlinks to websites operated by parties other than Royale Chulan Hotels & Resorts group. The inclusion of hyperlinks to such websites does not imply our endorsement of such websites nor any association with their operators. We will not be responsible for the contents of other websites.
  2. Occasionally when linking to another website, you may still see the hotel's logo. This is to provide you with a seamless experience when visiting the website. In these cases you are no longer on the website and you should only link to a third party website if you are willing to accept responsibility for and the risks associated with, use of that website. The identity of the website can always be known through the website address displayed on the browser.

12. VARIATIONS

  1. We may at any time vary these terms and conditions of use with or without notice to you.
  2. You acknowledge that your continued use of the website and services after the variations of these terms and conditions of use shall constitute your acknowledgement of the same with immediate effect.

13. GOVERNING LAW

  1. Except to the extent that another laws are applicable to you during your stay and that such application cannot be waived or altered by contract, the Term and Conditions shall be governed by and construed in accordance with the local laws of the country of stay, without giving effect to conflicts of laws, rules or principles.

14. RELATIONSHIP BETWEEN THE PARTIES

  1. You agree that no joint venture, partnership, employment or agency relationship exists between you and Royale Chulan Hotels & Resorts as a result of your use of this website.

15. FORCE MAJEURE

  1. We shall not be liable for damages of any kind arising out of any unforeseen circumstance or circumstance beyond our control.

16. MISCELLANIOUS

  1. We reserve our rights to enforce any terms and conditions contained in this terms or usage. In the event that any of the Terms & Conditions stated in this terms of use is found invalid or unenforceable by any administrative body of competent jurisdiction or court, the invalidity or unenforceability shall not affect other provisions of the Terms & Conditions.
  2. If you have any queries or concerns about the website, please contact us at
Syikhah Manaf
Manager, Group Marketing and Communications
sm@royalechulan-kualalumpur.com